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Dispute Resolution

Dear Customer,

Providing you with support so that you can exercise your right to complain to an official, third-party and impartial entity, and as provided for in Law no. 144/215, of September 8, 2015, we have gathered some information that will assist you in this process.

If you are not satisfied with the solution presented by our company in a dispute, you can contact one of the Alternative Dispute Resolution Entities, whose contact details we disclose:

1. CNIACC – National Center for Information and Arbitration of Consumer Conflicts

Tel.: 213 847 484; Email:

2. CIMAAL – Center for Information, Mediation and Arbitration of Consumer Disputes in the Algarve

Tel.: 289 823 135; Email:

3. Consumer Dispute Arbitration Center of the District of Coimbra

Tel.: 239 821 690/289. Email:

4. Lisbon Consumer Conflict Arbitration Center

Tel.: 218 807 000 / 218807030. E-mail:;

5. Porto Consumer Information and Arbitration Center

Tel.: 225 508 349 / 225 029 791; Email:

6. Vale do Ave Consumer Dispute Arbitration Center/Arbitration Court

Tel.: 253 422 410; Email:

7. Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)

Tel.: 253 617 604; Email:

8. Consumer Dispute Arbitration Center of the Autonomous Region of Madeira

Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal; Email:

9. Information, Mediation and Insurance Ombudsman Center

Alternatively you can consult the Consumer Portal, at , or the European Online Dispute Resolution Platform, at